Patient Rights & Responsibilities

 

Options Clinic is dedicated to providing you with the best care, both in terms of treatment and patient experience. We respect your rights as a patient and want you to understand your responsibility as a partner in your care.

A Patient’s Rights

Options Clinic is committed to providing you with respectful care as we meet your needs. For this reason, we provide the following summary of your rights as a patient.

  •  You have a right to considerate and respectful care.

  • You will not be denied access to care due to race, creed, color, national origin, sex, age, sexual orientation, or disability.

  • You have the right to information about your diagnosis, condition and treatment in terms that you can understand.

  • You are entitled to be free from any form of abuse, harassment, restraint or seclusion as a means of convenience, discipline, coercion or retaliation.

  • You have the right to make, or have a representative of your choice make, informed decisions about your care.

  • You have the right to know the names and professional titles of Options Clinic’s Medical Director and Health Care Professionals.

  • You have the right to personal privacy and to receive care in a safe environment.

  • You have the right to a prompt and reasonable response to any request for services within the capacity of Options Clinic’s scope of services.

  • You have the right to accept or refuse treatment or change providers if another is available. Options Clinic has the right to refuse treatment to any patient.

  • You have the right to express concerns or grievances regarding your care to Options Clinic’s personnel.

  • The confidentiality of medical and personal records will be maintained.

  • You have the right to see your medical record within the limits of the law.

A Patient’s Responsibilities

 This is a summary of your responsibilities as a patient of Options Clinic.

  • It is your responsibility to provide accurate and complete information about all matters pertaining to your health, including medications and past or present medical problems.

  • You are responsible for following the instructions and advice of Options Clinic’s Care Team.

  • It is your responsibility to notify a member of Options Clinic’s Care Team if you do not understand information about your care and treatment.

  • You are responsible for reporting changes in your condition or symptoms, including pain, to a member of Options Clinic’s Care Team.

  • It is your responsibility to act in a considerate and cooperative manner and to respect the rights and property of others.

  • You are responsible for following the rules and regulations of Options Clinic.

  • You are expected to keep your scheduled appointments or to cancel them in advance if at all possible.

  • Options Clinic does not honor Advanced Directives; however, it is your responsibility to provide a copy of your Advanced Directive to Options Clinic for placement in your medical record. The Advanced Directive will be suspended while being cared for at Options Clinic.

Questions or Concerns?

You and your family should feel you can always voice your concerns. If you share a concern or complaint, your care will not be affected in any way. The first step is to discuss your concerns with the Nurse Manager. If you have concerns that are not resolved, please contact the CEO at 406.422.1011.

Should you continue to remain concerned after contacting the CEO, you may contact the Montana State Department of Human Services at 406.444.5622.

Or contact the Accreditation Association of Ambulatory Health Care (AAAHC) at 847.853.6060.

We are governed by a board of directors and operate in accordance with our articles of incorporation, by-laws, and stated purpose and mission. Medical services are provided in accordance with all applicable laws, and in accordance with pertinent medical standards, under the supervision and direction of a licensed physician.